Premier Air HVAC Service Department Manager - Commercial & Residential

full-time
$75,000.00-$85,000.00 yearly Performance Based Pay or Bonus
Responsibilities
This position is responsible for managing the Service Department, and handling customer service interactions, reports, and repairs. In addition, providing the highest level of customer service, developing last customer relationships, and managing the service team. The service manager maintains a strong working knowledge of all industry standards and practices, as well as the company’s products and services. The essential functions of this role include:
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service members to ensure the team’s objective and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Resolving service problems and improving service methods to increase the service department's productivity and customer service.
  • Monitor department issues and customer complaints by creating methods/procedures to lessen recurring issues.
  • Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Creating and building relationships with commercial businesses; selling commercial maintenance agreements.
  • Create and/or update service department company policies as needed.
  • Coordinating and monitoring service department training.
  • Onboarding and training new employees.
  • Scheduling and performing service team member reviews.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards. This includes innovations, materials, tools, training, and processes.
  • Must be available for emergency technician questions during evenings and weekends as needed; willing and able to work a non-standard schedule and help troubleshoot on-site.
  • Performing other duties and projects that may be assigned from time to time by the General Manager and/or Operations Manager accountable for:
  • Lead, manage, and accountability
  • Technician support
  • Service Titan Pricebook and forms
  • CMAs
  • Technician Training
Job Requirements
  • High school diploma or equivalent
  • Valid MT Driver’s License & Clean Driving Record
  • Universal EPA
  • OSHA 30
  • Minimum of 2 years experience as an HVAC Service Technician (preferred)
  • Minimum of 2 years of HVAC Management experience; or equivalent combination of education and experience (preferred)
  • Experience with HVAC wiring diagrams
  • In-depth knowledge and understanding of HVAC and refrigeration systems
  • Experience managing multiple schedules and projects
  • Proficient in Microsoft Office and Google Suite
  • Basic understanding of technical devices (smartphone, tablet, iPad, etc.)
  • Capable of Management/Decision Making
  • Strong decision-making abilities, verbal, and written communication skills
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Excellent leadership skills to enhance productivity and standards of work produced Knowledge and Skills
  • Ability to handle projects in a timely and efficient manner by deadlines
  • Ability to identify customer needs and articulate product and service offerings
  • Detail-oriented and highly organized with the ability to handle multiple tasks and assignments
  • Ability to read, interpret, utilize, and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems
  • Technical aptitude with knowledge of local codes and ability to use resources to find solutions
  • Any mechanical-based degree or technical program
  • Experience in Service Titan
  • Must be authorized to work in the US.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
  • Medical, Dental, and Vision
  • Company Vehicle
  • Employee Discount
  • Flexible Schedule
  • Fuel Card
  • Health Savings Account
  • Job Training
  • Open Door Policy
  • Paid Holidays and PTO
  • Referral Program
  • Uniforms
Schedule:
  • 10 hour shift
Supplemental pay types:
  • Bonus opportunities
  • Performance bonus
Experience:
  • HVAC Service: 2 years (Preferred)
  • Management: 2 years (Preferred)
License/Certification:
  • Driver's License (Required)
Ability to Commute:
  • Bozeman, MT 59718 (Required)
Ability to Relocate:
  • Bozeman, MT 59718: Relocate before starting work (Required)
Work Location: In person
Apply